Yes, his job is hard...but what about the people on the front lines? It will be interesting to see how the airline employees handle everything.
Some people that work with the boss are pleasantly surprised when they find out that they have been observed doing their job well - and many of them get rewarded. On the other hand, there are some employees that aren't too thrilled to find out they've been busted not doing a good job
My favorite part of the show is when the Under Cover Boss reveals him or herself, and gives out awards to unsuspecting employees who were just doing their job. Stay tuned for further undercover boss Frontier Airlines episode.
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